Return Policy

Thank you for shopping with us at All Terrain Industries. We want to ensure your complete satisfaction with your purchase. If you are not entirely happy with your order, we're here to assist you.

30-Day Return Window
You have 30 days from the date of purchase to initiate a return or exchange. If 30 days have passed since your purchase, unfortunately, we cannot offer you a refund or exchange.

Eligibility Criteria
To be eligible for a return, your item must be unused and in the same condition that you received it. It should also be in the original packaging. A receipt or proof of purchase is required to complete your return.

Partial Refunds
Please note that only partial refunds may be granted in certain situations, such as:

• Items not in their original condition, damaged, or missing parts for reasons not due to our error.
• Items returned more than 30 days after purchase.

Refund Process
Once we receive and inspect your return, we will send you an email to confirm receipt and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be applied to your original method of payment within a specified timeframe. Please be advised that a 15% restocking fee will be deducted from your refund amount to cover the original freight cost and payment gateway fees that we do not recover.

To ensure prompt processing, please ensure your order number is located on the return package.

Order Cancellations
For orders canceled before shipment, a 2.5% cancellation fee will apply to cover non-recoverable costs associated with processing and handling your order.

For orders paid with Afterpay, a 7.5% cancellation fee will apply. This fee accounts for additional processing charges incurred through Afterpay.

Late or Missing Refunds
If you have not received your refund yet, please check your bank account, contact your credit card company, and then your bank. If you still have not received your refund, reach out to us at sales@atindustries.com.au.

Exchanges
We only offer exchanges for items that are defective or damaged. If you need to exchange an item, please email us at sales@allterrainindustries.com.au and send the item to 65 Harper Street, Molendinar QLD 4214.

Shipping Information
To return your product, please mail it to 65 Harper Street, Molendinar QLD 4214. You are responsible for covering the shipping costs for returning the item, and these costs are non-refundable. We recommend using a trackable shipping service or purchasing shipping insurance for items over $75.

Please be aware that shipping times for exchanged products may vary based on your location.

If you have any further questions or need assistance, please contact us at sales@allterrainindustries.com.au