At All Terrain Industries, we are committed to providing our customers with a seamless shopping experience, from browsing our selection to receiving your order at your doorstep. Below is an outline of our shipping and delivery policies to ensure transparency and satisfaction with your purchase.
Order Processing:
- Once your order is placed, our team works diligently to process and fulfill it as quickly as possible.
- Orders are typically processed and shipped within 1-2 business days, excluding weekends and holidays.
- In cases where items are out of stock or on backorder, we will notify you promptly with an estimated shipping date.
Shipping Methods:
- We offer a variety of shipping options to accommodate your needs, including standard shipping and express shipping.
- Shipping costs are calculated based on the weight of your order, the shipping method selected, and your delivery address.
Delivery Times:
- Delivery times vary depending on your location and the shipping method chosen.
- Standard shipping typically takes 3-7 business days for delivery within Australia.
- Express shipping options are available for faster delivery.
- Please note that delivery times may be longer for orders shipped to remote or rural areas.
International Shipping:
- We are pleased to offer international shipping to select countries.
- International shipping rates and delivery times vary depending on the destination.
- Customers are responsible for any customs duties, taxes, or fees imposed by their country's customs authorities.
Order Tracking:
- Once your order has been shipped, you will receive a shipping confirmation email with tracking information.
- You can track the status of your order and view estimated delivery times using the tracking number provided.
Shipping Restrictions:
- Some items may be subject to shipping restrictions or regulations due to size, weight, or hazardous materials.
- We will notify you promptly if any items in your order are ineligible for shipping or require special handling.
Contact Us:
- If you have any questions or concerns regarding shipping and delivery, please don't hesitate to contact our customer service team.
- Our friendly and knowledgeable representatives are here to assist you with any inquiries or assistance you may need.
Thank you for choosing All Terrain Industries. We look forward to serving you and helping you gear up for your next off-road adventure!